Privacy Statement Holland Top Floor (HTF B.V.)
At Holland Top Floor (HTF B.V.), we attach great importance to the protection of your personal data. We process your data exclusively in accordance with theGeneral Data Protection Regulation (GDPR)and other applicable legislation.
This privacy statement explains what data we process, why we do so, with whom we share it, and what rights you have.
1. Responsible party
Holland Top Floor (HTF B.V.)
Twentepoort West 14H
7609 RD Almelo, Netherlands
Chamber of Commerce: 76726479
For questions or requests regarding privacy, please contact us at:
info@hollandtopfloor.com
2. Purposes, principles, retention periods, and recipients
| Purpose of processing | Data category | Legal basis | Retention period | Recipients |
|---|---|---|---|---|
| Processing orders (purchase, delivery, invoicing) | Name, address, phone number, email, payment details | Execution of agreement | 7 years (fiscal retention obligation) | Mollie (payment provider), carriers (DHL, PostNL, Cycloon, Compass), dealers |
| Steel requests (consumers & dealers) | Name, address, phone number, email | Execution of agreement / consent | Maximum 2 years after application | Dealers (if shipping is handled by a dealer), carriers |
| Marketing & newsletters | Name, email, preferences | Consent (opt-in) / legitimate interest (existing customer relationship) | Until consent is withdrawn / max. 2 years after last interaction | Email service provider, social media platforms (Meta, Google Ads) |
| Website analysis (Google Analytics, cookies) | IP address (anonymized), browsing behavior | Consent (cookie banner) / legitimate interest | Max. 14 months (standard GA) | Google (EU-US Data Privacy Framework / SCCs) |
| Customer contact (via form or telephone) | Name, email, phone number, address, message | Performance of agreement / legitimate interest | Until completion of request + max. 1 year | No external parties |
| Statistics & optimization | Aggregated usage data | Legitimate interest | As long as necessary (anonymous where possible) | No external parties |
| Advertising by telephone/mail | Name, phone number, address | Consent (opt-in) / legitimate interest (existing customer relationship) | Until objection is withdrawn | Internal sales department, dealers (if applicable) |
3. Transfer outside the EU
We share personal data with parties such as Google and Meta that are located outside the EU. These parties fall under theEU-US Data Privacy Frameworkor work withStandard Contractual Clauses (SCCs)approved by the European Commission. This ensures an adequate level of protection.
4. Security
We take appropriate technical and organizational measures to protect personal data, including:
- SSL encryption of our website.
- Limited access rights (username + password).
- Physical security of servers and systems.
5. Your rights
You have the following rights:
- Accessto the personal data we hold about you.
- Correctionof incorrect data.
- Deletionof outdated or unlawfully processed data.
- Restrictionof processing.
- Objectionto processing based on legitimate interest or direct marketing.
- Transferabilityof data that you have provided yourself (data portability).
- Withdrawalof previously given consent.
You can exercise your rights by contacting us atinfo@hollandtopfloor.com. We always ask for sufficient identification to prevent abuse.
6. Cookies
We use functional, analytical, and marketing cookies. When you first visit our website, we ask for your consent to place non-essential cookies via a cookie banner. You can find more information in our separate [Cookie Policy].
7. Complaints
Are you dissatisfied with how we handle your personal data? Please contact us first. If we cannot resolve the issue together, you can submit a complaint to the supervisory authority:the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP)viawww.autoriteitpersoonsgegevens.nl.
8. Changes
We reserve the right to change this privacy statement. Therefore, please check this page regularly. We will actively inform you of any significant changes.
