Privacy Policy
At Holland Top Floor (HTF BV), we take the protection of your privacy very seriously and strictly follow applicable privacy laws.
Below is an overview of our main principles:
- We clearly establish our goals before processing personal data and document them in our privacy statement.
- We minimize the use of personal data and collect only what is necessary for our purposes.
- If required, we seek explicit consent to process personal data.
- We implement appropriate security measures to protect your personal data, and we require the same of third parties processing data on our behalf.
- We respect your rights, such as the right to access, correct or delete your personal data.
Your data is safe with us, and we will always treat it with care. Below we explain how Holland Top Floor (HTF BV) handles the information we collect about you through our website.
If you have any questions or would like to know exactly what information we hold about you, please feel free to contact us. Statistics and profile analysis We collect statistics on the use of our website in order to improve it and to display only relevant information. We may combine your personal data to gain a better understanding, but we will respect your privacy at all times. If you object to this, please let us know.
To do this, we use your phone number, email address, IP address, address information and gender, and we retain this information for one year. Sharing with third parties We work with certain companies that may receive personal data from us for their own marketing purposes.
The following parties receive data from us:
- Facebook/Meta
- Social media companies
- Our payment provider: Mollie
- Our carriers: including Compass, DHL, PostNL, Cyclone.
- Resellers, also known as our Dealers.
These parties are located outside the EU. On our website you can purchase items as a dealer or as a consumer (e.g. for sample requests). We use your personal data to process and register your purchase. For this purpose we use your address, e-mail address and telephone number, and we keep this information for two years after the completion of your order. Some customer data is kept longer due to legal tax obligations. Sharing with third parties For order fulfillment we cooperate with:
Contact form:
Our contact form allows you to ask questions or make requests. To do this, we use your e-mail address, phone number, address information and gender, and we keep this information until we are sure you are satisfied with our response.
Advertising:
We like to send advertising about offers, new products or services.
We do this through:
- Social media
- Phone
You can object to this advertising at any time. You will find an unsubscribe link in every e-mail. If you are called, you can also indicate this.
Advertisements:
Our website displays general advertisements. Here we do not collect any personal data, so we do not know whether you like these ads. Sharing with other companies or institutions Apart from the partners mentioned above, under no circumstances do we share your personal data with other companies or institutions, unless required by law (e.g. at the request of the police in connection with a suspected crime).
Statistics:
We keep statistics on the use of our website. On our website you will find social media buttons. This allows the operators of these services to collect your personal data.
Cookies:
Our website uses cookies to improve your experience and to remember that you have visited us. The first time you visit our website, we display a message explaining cookies and asking for your consent to their use. You can disable cookies through your browser, but some features of our website may not work properly. We have arrangements with other companies that set cookies regarding their use, but we do not have complete control over their activities. Therefore, please also read their privacy statements.
Google Analytics:
We use Google Analytics to analyze the use of our website. We have entered into a processing agreement with Google that sets out strict agreements on the use of the data collected. We allow Google to use the information obtained for other Google services, but we do not anonymize the IP addresses.
Security:
We take various measures to ensure the security of personal data:
- Access to personal data is restricted with a username and password.
- We take physical measures such as locks and safes to secure access to systems containing personal data.
- We use secure connections (SSL) to encrypt all information between you and our website.
Adjustments to this privacy statement If there are any changes to our website, we will also update our privacy statement. Therefore, always keep an eye on the date above and check regularly for updates. We will do our best to announce any changes separately. Accessing, Modifying and Deleting Your Data If you have any questions about what personal data we hold about you, or if you would like to access, modify or delete it, please feel free to contact us. See the contact information below.
You have the following rights:
- Receive an explanation of what personal data we collect and what we do with it.
- Gain access to the specific personal data we hold about you.
- Getting errors corrected in your data.
- Have outdated personal data deleted.
- Revoke your consent to the processing of your data.
- Object to specific uses of your data. Please make sure that you always clearly indicate who you are, so that we can be sure to update or delete the correct data.
Complaint Procedure:
If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.
