Privacy Statement Holland Top Floor (HTF B.V.).
At Holland Top Floor (HTF B.V.) we attach great importance to the protection of your personal data. We will only process your data in accordance with the General Data Protection Regulation (AVG/GDPR) and other applicable legislation.
This privacy statement explains what data we process, why we do it, with whom we share it and what rights you have.
1. Responsible
Holland Top Floor (HTF B.V.)
Twentepoort West 14H
7609 RD Almelo, The Netherlands
KvK: 76726479
For privacy questions or requests, please contact us at:
info@hollandtopfloor.com
2. Purposes, bases, retention periods and recipients
| Purpose of processing | Category data | Legal Basis | Retention period | Recipients |
|---|---|---|---|---|
| Handling orders (purchase, delivery, invoicing) | Name, address, phone number, email, payment information | Execution of agreement | 7 years (tax retention requirement) | Mollie (payment provider), carriers (DHL, PostNL, Cyclone, Compass), dealers |
| Sample requests (consumers & dealers) | Name, address, phone number, e-mail | Execution of agreement / consent | Max. 2 years after application | Dealers (if shipping through dealer), carriers |
| Marketing & newsletters | Name, email, preferences | Consent (opt-in) / legitimate interest (existing customer relationship) | Until withdrawal of consent / max. 2 years after last interaction | Email service provider, social media platforms (Meta, Google Ads) |
| Website analytics (Google Analytics, cookies) | IP address (anonymized), surfing behavior | Consent (cookie banner) / legitimate interest | Max. 14 months (standard GA) | Google (EU-US Data Privacy Framework / SCCs) |
| Customer contact (via form or phone) | Name, e-mail, phone number, address, message | Performance of agreement / legitimate interest | Until completion of request + max. 1 year | No external parties |
| Statistics & optimization | Aggregate usage data | Legitimate interest | As long as necessary (anonymously where possible) | No external parties |
| Advertising by phone/mail | Name, phone number, address | Consent (opt-in) / legitimate interest (existing customer relationship) | Until withdrawal of objection | Internal sales department, dealers (if relevant) |
3. Transfer outside the EU
We share personal data with parties such as Google and Meta located outside the EU. These parties are covered by the EU-US Data Privacy Framework or work with Standard Contractual Clauses (SCCs) approved by the European Commission. This ensures an adequate level of protection.
4. Security
We take appropriate technical and organizational measures to secure personal data, including:
- SSL encryption of our website.
- Limited access rights (username + password).
- Physical security of servers and systems.
5. Your rights
You have the following rights:
- Insight into the personal data we hold about you.
- Correction of incorrect data.
- Removal of outdated or unlawfully processed data.
- Limitation of processing.
- Object to processing based on legitimate interest or direct marketing.
- Portability of data you have provided yourself (data-portability).
- Withdrawal of previously given consent.
You can exercise your rights by contacting us at info@hollandtopfloor.com. We always ask for sufficient identification to prevent misuse.
6. Cookies
We use functional, analytical and marketing cookies. On your first visit to our website, we ask your permission to set non-essential cookies via a cookie banner. More information can be found in our separate [Cookie Policy].
7. Complaints
Not satisfied with the way we handle your personal data? Please contact us first. If we cannot work it out together, you can file a complaint with the regulator: Authority for Personal Data (AP) at www.autoriteitpersoonsgegevens.nl.
8. Changes
We reserve the right to modify this privacy statement. Therefore, please check this page regularly. In case of significant changes, we will actively inform you.
